Terms of service

Terms of Service for Phoenix Parent Coaching, LLC

Welcome to Phoenix Parent Coaching, LLC ("we", "us", "our"). By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our site or engaging in our services. If you do not agree with any part of these terms, please do not use our website or services.

1. Services Provided

Phoenix Parent Coaching, LLC offers parent coaching, doula support, and related services designed to assist families in navigating the challenges of parenting. These services are provided for informational and supportive purposes only and should not be considered a substitute for professional medical, psychological, or legal advice. You agree to seek appropriate professional guidance as needed for specific concerns.

2. Eligibility

By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms of Service. If you are accessing services on behalf of a minor, you confirm that you are the parent or legal guardian of the child and have the authority to engage our services on their behalf.

3. Payment and Cancellations

• Payment: Payment for services must be made in full at the time of booking unless otherwise arranged. We accept major credit cards and other secure forms of payment through trusted third-party processors.
• Cancellations: If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance. Failure to do so may result in a cancellation fee or forfeiture of any deposits paid.

4. Confidentiality

We take your privacy and confidentiality seriously. Any personal or health information you share with us in the course of receiving services will be kept confidential and only used to provide support. Please refer to our [Privacy Policy] for more details on how we protect your information.

5. Limitation of Liability

Phoenix Parent Coaching, LLC is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services or website. Our services are intended to provide general guidance, and we do not guarantee specific outcomes or results. You agree to use our services at your own risk.

6. Intellectual Property

All content, materials, and resources provided by Phoenix Parent Coaching, LLC, including but not limited to written materials, images, and logos, are the intellectual property of Phoenix Parent Coaching, LLC unless otherwise noted. You may not reproduce, distribute, or use any of this content without express written permission.

7. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and continued use of our website or services after such changes constitutes your acceptance of the new terms.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal disputes will be resolved exclusively in the state or federal courts located in Contra Costa County, California.

9. Contact Information

If you have any questions about these Terms of Service or need further clarification, please contact us at:

Phoenix Parent Coaching, LLC
214 Overhill Rd.
Orinda, CA 94563
Phone: (909) 809-8888
Email: hello@phoenixtransformations.org

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Privacy Policy for Phoenix Parent Coaching, LLC

At Phoenix Parent Coaching, LLC ("we", "us", "our"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, engage our services, or communicate with us. Please read this policy carefully to understand how we protect your privacy.

1. Information We Collect

We collect various types of information to better serve our clients and visitors. The types of information we collect include:

• Personal Information: This may include your name, email address, phone number, address, and any other personal details you provide when you contact us, book a consultation, or use our services.
• Health Information: As part of our services, you may share sensitive health-related information with us. This information is used strictly to provide the best care possible and will never be shared without your explicit consent, unless required by law.
• Payment Information: If you make a payment for our services, we collect payment details such as credit card information or bank details. All payment information is processed through secure, third-party payment gateways.
• Website Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, pages visited, and duration of your visit. This helps us improve our website and services.

2. How We Use Your Information

We use the information collected for various purposes, including:

• To provide you with parent coaching and related services, tailored to your specific needs.
• To communicate with you regarding appointments, services, and any relevant updates.
• To process payments for services rendered.
• To improve our website and services by analyzing usage data.
• To comply with legal obligations or respond to lawful requests from authorities.

3. How We Protect Your Information

We take the security of your information seriously and implement a variety of safeguards to ensure that your personal, health, and payment information is protected. These include:

• Data Encryption: We use SSL encryption to protect data transmitted through our website.
• Secure Storage: Any personal or health information you share with us is stored in secure systems that are accessible only by authorized personnel.
• Third-Party Payment Processors: We use trusted third-party payment processors to handle all payment transactions, ensuring that your financial information is secure and not stored on our servers.

4. Sharing Your Information

We respect your privacy and will not share, sell, or rent your personal information to third parties without your explicit consent, except in the following cases:

• With Your Consent: If you provide us with explicit permission, we may share your information with other care providers, partners, or service providers involved in your care.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal processes, such as a court order or subpoena.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You may request access to the personal information we hold about you.
• Correction: If your information is inaccurate or incomplete, you have the right to request a correction.
• Deletion: You can request that we delete your personal information unless we are required by law to retain it.
• Objection: You can object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, though this may impact your experience on our site.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or post a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:

Phoenix Parent Coaching, LLC
214 Overhill Rd.
Orinda, CA 94563
Phone: (909) 809-8888
Email: hello@phoenixtransformations.org

Effective Date: September 30, 2024